Responsible Gambling

What is Responsible Gambling?

Responsible gambling means creating a safe and supportive environment where players are empowered to make informed choices. It involves reducing the risks of gambling harm through a shared commitment from individuals, the community, industry, and government.

At BritGameGuide, we believe gambling should be a fun and recreational activity—not a source of harm. We are committed to protecting our customers and encouraging responsible behaviours.

What is Problem Gambling?

Problem gambling refers to difficulties in controlling time or money spent on gambling, leading to negative consequences for the individual, their family, or the wider community.

While most people enjoy gambling for entertainment, for some it can cause financial hardship, emotional distress, or personal issues. If you or someone you know is affected, please seek help.

Gambling Support Services

If you’re worried about your gambling, or that of someone close to you, help is available.
Gambling Help – call 1800 858 858 or visit www.gamblinghelponline.org.au.
Available 24/7, free and confidential.

You can also find services specific to your state or territory:
Services in Your State

Tools for Safer Play

If you’re concerned about your gambling or that of someone close, help is available:

• Gambling Therapy UK – Free, confidential support: www.gamblingtherapy.org.uk
• BeGambleAware – Advice and resources for safer gambling: www.begambleaware.org
• National Gambling Helpline – Call 0808 8020 133 for free support

Tools to Promote Safer Play

Self-Assessment Tools

Not sure if your gambling is becoming problematic? Use free online tools like:

• Self-Assessment Quiz
• Gambling Spend Calculator

Account Controls

We encourage you to set limits on your gambling activity:

• Set Deposit Limits
  Limit your deposits weekly to control spending.
• Self-Exclusion
  You can voluntarily exclude yourself from all gambling activities for a set period.

For assistance with limits or self-exclusion, please contact our support team.

Marketing Opt-Out

You can unsubscribe from promotional emails and messages at any time. If you self-exclude, you will automatically be removed from marketing communications.

Game Information & Odds

All games on our platform clearly display rules and odds before play. Visit our Help Centre for more details.

Age Verification & Underage Protection

You must be 18 or over to use BritGameGuide. We take steps to prevent underage gambling by:

• Verifying user identities during registration
• Suspending accounts without timely verification
• Restricting withdrawals until verification is complete

Tips for Parents/Guardians

• Use parental controls on devices
• Avoid saving passwords on shared devices
• Educate children about the risks of gambling

Compliance & Codes of Practice

BritGameGuidecomplies with UK regulations and responsible gambling standards, including:

• UK Gambling Commission guidelines
• Industry codes of conduct

Play Responsibly

Enjoy your gaming experience safely:

• Set limits and stick to them
• Keep gambling fun and controlled
• Reach out for support whenever needed

Help is always available, and your well-being is our priority.